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Glossary of Terms

  • RMM (Remote Management and Monitoring Agent Licenses) - Software enables us to maintain IT systems, including servers, desktops, laptops, applications and mobile devices, by supplying performance data and other reports that our service technicians can review. In addition to client endpoint device monitoring, we can also use RMM to execute management tasks, such as patch management, security updates and service configurations, on your systems. As well monitor and proactively fix any software or hardware issues.  All functions can be done remotely.


  • Bitdefender Cloud Security Anti-Virus – Global leader in cyber security.  The anti-virus program keeps PC’s clean of virus and malware.


  • Datto SaaS Infinite Cloud Retention – This product creates a third party backup of all Google Workspace Email and Google Drive or Office 365 Email.  This backup is cheap insurance incase something happens at Google or Microsoft. 


  • Datto Cloud Continuity bare metal backup – This product creates a full backup of each desktop or laptop and is stored in the cloud.  It’s not 100% necessary.  Or if a PC is stolen, dies and crashes we can recover the original state prior to crash within a couple of hours.  Which ends up saving labour time and money in the long run.

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